Reading, PA Wedding Photographers

We had our wedding in June 2024 at this hotel, and have  
1. Our wedding day itself worked out well. The space was clean and great size for our event. We wanted to plan multiple events in one place for and the hotel accommodated all we needed.
2. The setup and coordination of vendors went well without us having to be involved.
3. Everything was taken to our room after the reception so we didn’t need to worry about it.
4. We really really really struggled with responsiveness from this team.  The venue was one of the most important pieces (if not THE most important part) of the wedding, and we did NOT feel like a priority at all to the Logan team. Emails went not responded and not acknowledged to for days at a time. I called and talked to our main point of contact, and the commitment was made to respond within 24 hours, and within a couple days they failed immediately at doing so.
    1. Even now, we have an email that has been sent to the team 7 days ago about my mom’s coat that was left in the wheelchair accessible room, we don’t know if it was lost.
    2. Items on emails went unresponded and unacknowledged, even till the end of the our planning (I.e. we had asked about a DJ power bank question and received no response) 
    3. We have yet to hear back (20 days after the wedding) on when we’d receive the final bill (or the amount due back to us because some items were priced on consumption)
5. It was not made clear to us that we wouldn’t be able to add additional rooms our room block as needed. It was always left very ambiguous and open ended when we asked the question in the early contracting days. I had a significant amount of out of town guests - and adding each additional room was PAINFUL, and at some point they capped the rooms (despite not being sold out yet), and we were unable to add additional rooms which was inconvenient for wedding guests.
6. The only time the team was responsive and timely was asking for us to pay them money, which we did every time. 
7. The library was not cleaned when we recessed there, even thought we had asked the team to do so
8. We had asked if we could have a casual afterparty at the lounge bar. They had said they would check to see if they had any private parties there, and if there wasn’t, we would be welcome there.   The Logan team specifically said that we could stay for as long as we want, and the Bartender would stay there as long as we kept buying drinks. They never got back to us on whether there were any private parties there, but as it happens, there were not any. However, when we asked the bartender, he said no way, and no one on the Logan team had informed him. Then when I asked the Logan POC that night to check in on it for us, he said he would, walked away, and did not return. It was incredibly frustrating.
9. At least 3 different guests, who I confirmed were part of the room block, told us that they did not receive the welcome bag that we took pride in creating.
10. Every time we were at the Logan - the line to check-in was 10-15 minutes long
11. When I went to go pick up an item at lost and found, and I was told it would be with security, security was NOT aware of it, and it took a total of 40 minutes to find the item.

The Logan Philadelphia, Curio Collection by Hilton

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